Terms & Privacy Policy

Terms

1. Services Overview

Victoria Digital Agency provides social media marketing services, including but not limited to:

Instagram followers
Instagram likes
Instagram views and engagement services

Our services are intended to enhance social media presence and perceived visibility.

2. Nature of Social Media Services (Important Disclosure)

By purchasing our services, you acknowledge and agree that:

The followers, likes, and views provided are not guaranteed to be organic, genuine, or personally interested users
Engagement may be generated through paid promotional networks, incentivised users, or engagement systems
Followers are not added because they personally chose to follow you, but as part of a paid service
We do not claim that all followers are real people with long‑term engagement intent
Engagement levels, retention, and follower behaviour cannot be guaranteed

These services are provided for marketing and visual enhancement purposes only.

3. No Association with Social Media Platforms

Victoria Digital Agency is not affiliated with Instagram, Meta, Facebook, or any other social media platform.

You acknowledge that using our services is done at your own discretion, and you are responsible for ensuring compliance with any platform’s terms of use.

4. User Responsibilities

You agree that:

All information you provide (including usernames) is accurate
You own or have permission to promote the social media account submitted
You understand the nature of social media marketing services offered
You accept all risks associated with social media growth services

We are not responsible for account actions taken by third‑party platforms, including restrictions, shadow bans, or suspensions.

5. Service Delivery

We aim to deliver services within the timeframes stated on the website.
However, delivery times are estimates and not guaranteed.

Service remains completed once the ordered quantity has been delivered, even if engagement later decreases.

6. Limitation of Liability

To the maximum extent permitted under Australian Law:

We are not liable for indirect, incidental, or consequential damages
We do not guarantee business growth, sales, or income results
Our total liability shall not exceed the amount paid for the specific service

7. Governing Law

These Terms are governed by the laws of South Australia, Australia, and applicable Australian Consumer Law (ACL).

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.

9. Contact Information

Victoria Digital Agency
Email: support@victoriadigitalagency.com.au
Website: www.victoriadigitalagency.com.au

Privacy Policy

1. Payments & Deposits

All payments are final and non‑reversible
Funds added to your account are considered non‑refundable deposits
Once funds are deposited, withdrawal is not permitted

You agree that depositing funds represents acknowledgment and acceptance of this policy.

2. No Refund Policy

Due to the digital and instant nature of social media marketing services:

✅ All sales are final
✅ No refunds are provided
✅ No cancellations are accepted once an order is placed

3. Exception – Non‑Delivery of Service

A refund may be considered only if:

The ordered service is not delivered at all
The failure to deliver is directly caused by Victoria Digital Agency
The request is submitted within a reasonable timeframe

Refunds will not be issued for:

Delays
Drops in followers
Changes to platform algorithms
Account restrictions or bans
User error (incorrect username)

4. Chargebacks & Payment Disputes

By purchasing or depositing funds, you agree that you will not:

File a chargeback
Open a payment dispute
Claim fraud or unauthorised payment
Attempt reversal through Stripe or your bank

Filing a chargeback after accepting these Terms is considered:

A breach of contract
A violation of this policy

We reserve the right to:

Suspend or permanently ban accounts
Terminate services without notice
Submit evidence to Stripe, including these Terms and usage logs

5. Fraud & Abuse Prevention

Attempting to recover funds through false claims, payment disputes, or chargebacks after service acknowledgment will result in immediate account termination and loss of services.

6. Acknowledgment of Service Nature

You clearly understand and agree that:

Services are marketing‑based and promotional
Engagement is not organic in the traditional sense
Followers are provided through incentivised or paid engagement systems
Results vary and no retention guarantee is offered

This understanding eliminates eligibility for refunds or disputes.

7. Compliance with Australian Consumer Law (ACL)

Nothing in this policy excludes your rights under Australian Consumer Law where services are not provided at all or are materially different from what was described.

8. Policy Updates

We may update this policy at any time. Continued use of services indicates acceptance of the latest version.

9. Contact Us

Victoria Digital Agency
Email: support@victoriadigitalagency.com.au